Data-Driven Pricing That Actually Converts
B2B SaaS startup, Series B (anonymized)
Key Result
47% ARPU increase
The Problem
Flat pricing model leaving 40% of enterprise value uncaptured.
- Every customer paid the same price regardless of usage or company size
- Enterprise prospects negotiated custom deals with no data to anchor pricing discussions
- Sales team had no framework for quoting — every deal was ad hoc
- Revenue per account was stagnant despite growing feature set and rising costs
The Solution
Analyzed 2,400 accounts to design a data-backed tiered pricing model.
- Segmented usage patterns to identify natural pricing tiers based on actual behavior
- Built a willingness-to-pay model using feature usage, company size, and industry vertical
- Designed a 3-tier pricing structure with usage-based add-ons for high-consumption features
- A/B tested the transition plan over 90 days to validate before full rollout
The Results
The new pricing captured significantly more value from enterprise accounts while keeping self-serve conversions stable — no pricing shock.
47%
ARPU increase
$180K
Additional enterprise revenue/year
0%
Change in self-serve churn
$2.1M
ARR increase in year one
Impact
Average Revenue Per User (ARPU)
“We knew we were undercharging, but DMG showed us exactly where and by how much.”
— CEO
Timeline
4 weeks analysis and segmentation, 6 weeks implementation and tooling, 90-day controlled rollout
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